COVID-19 Business Continuity Plan (BCP)
We are continually monitoring the COVID-19 situation and its impact on our business. We have the following procedures in place to complete critical client activities and transactions.
NONE OF OUR STAFF OR THEIR FAMILIES ARE SHOWING ANY SYMPTOMS OF COVID-19
Our Firm is divided into trading and administration. The trading team is able to work remotely and there will be little to no impact on trade related activities.
The BCP for the administration team includes the ability to work remotely and to stagger our staffing for those items which must be completed in-office. Mark, Barb, Thompa and Kitty are cross trained and all are able to complete critical client activities. At this time, we have one team member working from home in order to have multi-site coverage. If the situation worsens, there may be minor delays in completing transactions and in mailing transaction statements and quarterly reports.
For Value Fund purchases, we encourage you to send a wire transfer directly to our custodian. For purchase amounts under $100,000, you can choose to send us a cheque written out to “RBC Investor Services”. Balanced Fund purchases can only be completed using Web banking. Please contact us if you would like to use either of these methods.
Other protocols in place include a ban on non-essential travel, increased hygiene products in our office and quarantine procedures for any staff who feel they may have been exposed.
During this period of remote work, the best method to reach us is by e-mail. Phone messages will be monitored on a daily basis.